Terms & Conditions
Browse through our store and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. All prices are inclusive of any applicable tax, the price you see is the price you will pay. Love Make Up reserve the right to cancel and refund orders. Colour variations viewed may differ from screen to screen or device when viewed due to individual settings. We operate a maximum purchase policy of 2 of any one product & colour to give all customers the opportunity to purchase popular products.
All product pricing includes VAT and excludes any applicable delivery charge.
We process all orders within 24 hours. Where possible orders are shipped the same day and always within one working day, please allow 3-5 working days for delivery within the UK. 5-14 working days for Europe and 7-14 working days Rest of World. Despatch is daily Monday-Friday within 24 hours excluding weekends and UK public holidays. All time scales quoted are approximate as we do not control processing times of Royal Mail, international customs clearance or international local post services.
We accept online payment by PayPal and Sagepay safe online payments that allow payment with a credit or debit card. All payments are made to Love Make Up in £ GBP. Love Make Up reserve the right to cancel and refund any order. Orders received with a different country billing address to the delivery address will be automatically cancelled and refunded.
At Love Make Up, we want you to receive your purchase in the same great condition it left us. We use only HIGH quality, new materials for packaging and take great care to ensure that happens. We too buy online and can assure you no one takes better care of your purchases. In the unlikely event that an item should arrive unuseable and damaged due to our negligence, simply return the item via first class recorded delivery and a replacement will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland)
Items mailed within the UK will normally be sent first class and first class recorded. Heavier items may be sent by DPD and be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote before placing your order. Love Make Up reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
We use Royal Mail as our main carrier, any parcels that are reported not received are not considered lost by Royal Mail until 15 working days have passed since the date of despatch. We work within the guidelines of Royal Mail and comply with EU distance selling regulations. Any discrepancies on your order need to be advised within 7 days of receipt.
Overseas & non-mainland UK:
Standard airmail is available at checkout for orders only under £39.00 to selected european locations. Orders above £39.00 do require additional insurance, international signed for service should be selected at checkout. Love Make Up reserve the right to cancel orders where standard airmail is selected for orders over £39.00. Where standard airmail is not available as an option at checkout to other european locations and worldwide locations your parcel will be sent by Royal Mail International Signed for service. Love Make Up will not ship any parcel without the appropriate insurance requirement. Parcels reported as not received are not considered lost by Royal Mail until 25 working days have passed since the date of despatch, we work with Royal Mail guidelines for lost post and comply with all EU distance selling regulations. Any customs fees raised when sending outside of the EU are the responsbility of the buyer. Any discrepancies on your order need to be advised within 7 days of receipt. Makeup Atelier Paris products are for UK delivery only.
We use Royal Mail as our main carrier and we work within their published guidelines as well as complying with the EU distance selling regulations. Royal Mail will not consider any item of post lost until 15 working days have passed for UK deliveries or 25 working days for international post. Once these time periods have lapsed we will issue a replacement parcel or refunds for products that are no longer available.
If you wish to return your item, you may cancel your order within 7 days following the date of delivery. We will make a refund, Please return the delivery note with the item and state the reason for the return. All items returned must be unused/untested in re-saleable condition and complete with any manufacturer packaging it was supplied in. All refunds are processed within 5 working days of notification of receipt of returned items. Any item that is faulty must be reported to Love Make Up within 7 days of receipt of order. We do not refund original or return postage charges unless the item received is damaged, or the item received is incorrect from the option of product or option of shade that is selected and appears on your order. We refund the cost of first class recorded delivery only. Any item reported as defective will be replaced with the same product only, upon its return. Please include your delivery note with your return to Love Makeup, 4 Frenchs Yard, Ware, Hertfordshire SG12 9HP.
Parcels that are returned to us that have not been collected from post sorting offices will be sent back out to you, we will advise by email. We will not send a replacement parcel until the non collected parcel has been received by us. Parcels returned to due to incorrect delivery information provided to us will either be refunded or re-sent on their return, it is the responsibility of the buyer to provide correct delivery information, we shall not be held liable for any delays in delivery due to incorrect delivery information supplied to us.
Gift with Purchase offers:
Love Make up reserve the right to withdraw any gift with purchase or shipping offer at any time and are per order and not product.
All discount or promotional codes must be entered during checkout at the point of purchase. Customers receiving a professional discount are not permitted to use additional promotional discount codes.
Order and general enquiries via the webform are responded to within 24 hours during business hours only, 9.45am-4.00pm Monday-Friday excluding public holidays and weekends. If your enquiry is relating to your order, you must quote your order number to enable a swift response. All enquiries are dealt with in the order they are firstname.lastname@example.org:
Shop - 4 Frenchs Yard, Ware, Hertfordshire Sg12 9HP. Open Monday-Friday 9.30am - 4.00pm
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