Trading Terms

Browse through our store and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. All prices are inclusive of any applicable tax,  the price you see is the price you will pay.  To give all customers the opportunity to purchase popular products we operate a maximum purchase policy of 5 per shade.  Love Make Up reserve the right to cancel and refund orders.

Delivery schedule:

We process all orders within 24 hours. Whilst orders are despatched within one working day, please allow 3-5 days for delivery within the UK. 5-14 days for Europe and 7-14 days Rest of World.  Dispatch is daily Monday-Friday within 24 business hours.

Payment:

We accept online payment by PayPal and Sagepay safe online payments that allow payment with a credit or debit card. All payments are made to Love Make Up in £ GBP, the currency display is for conversion illustration in your local currency.  Love Make Up reserve the right to cancel and refund any order.

Packaging:

At Love Make Up, we want you to receive your purchase in the same great condition it left us. We use only HIGH quality, new materials for packaging and take great care to ensure that happens. We too buy online and can assure you no one takes better care of your purchases. In the unlikely event that an item should arrive unuseable and damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

Items mailed within the UK will normally be sent first class recorded. Heavier items may be sent by City-Link and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Love Make Up reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. Standard airmail is available at checkout for orders only under £39.00 to selected european locations. Orders above £39.00 do require additional insurance, international signed for service should be selected at checkout. Love Make Up reserve the right to cancel orders where standard airmail is selected for orders over £39.00. Where standard airmail is not available as an option at checkout to other european locations and worldwide locations your parcel will be sent by Royal Mail International Signed for service.  Love Make Up will not ship any parcel without the appropriate insurance requirement.  We do not ship to the USA or Canada.

Mini size/GWP Items

These may be marked not for individual sale,  products such as these are not free to Love Make Up.  Mini sized items are offered by Love Make Up as a low cost option prior to purhasing a full sized product.

Returns:

If you wish to return your item, you may cancel your order within 7 days following the date of delivery. We will make a refund,  Please return the delivery note with the item and state the reason for the return. All items returned must be unused and untested.  All refunds are processed within 5 working days of notification of receipt of returned items.  Any item that is faulty must be reported to Love Make Up within 7 days of receipt of order.

Gift with Purchase offers:

Smashbox offer is valid for all orders received from 10.30pm Friday 20 May 2010.  Urban Decay offer is valid for all orders received from 11.20am Thursday 27 May 2010.  Love Make up reserve the right to withdraw any offer at any time.

Contact us:

Order and general enquiries via the webform are responded to within 24 hours during business hours, 9.45am-4.00pm Monday-Friday excluding public holidays.  If your enquiry is relating to your order, you must quote your order number to enable a swift response.  All enquiries are dealt with in the order they are received.

Unit 3, Browns Garden Centre, Theobalds Park Road, Crews Hill, EN2 9DG.

13 July - 20 July 2010 please contact Love Make Up by email only, we are moving premises during this period.

020 8364 4459

Love Make Up is NOT associated with any other online store, nor are we associated with any cosmetics company.  Brands and trademarks are acknowledged and remain the property of their respective rights owners.