Delivery

Shipping & support schedule Christmas & New Year 2018/2019.  This replaces our regular schedule and services.

 

Shipping

Orders received after 10.00am Christmas Eve will begin to ship from 27th  December in the order they are received. During our Christmas and New Year sale, please allow an additional 2 days for your order to be shipped. All next day delivery services are suspended for dispatches 24th Dec, 27th Dec, 28th Dec, 31st Dec & 2nd January. Orders received after 1.00pm on New Years Eve will ship on 2nd January.  1 January is a UK public holiday.

Customer Support

Closed from 11.00am Christmas eve until 9.30am 27th December.  Closed from midday New Years Eve & New Years day.

UK Public Holidays

25th Dec, 26th Dec, 1 January 2019

Ware Shop

Closed 24th December to 3 January 2019.

 

 
 
All standard delivery orders received by 3.00pm are shipped to you the same day Monday-Friday excluding UK public holidays. Orders received by 1.30pm for next working day delivery are shipped the same day Monday-Friday excluding UK public holidays.
 
UK

Inclusive £3.50, delivery is 1-5 working days after the date of dispatch, excluding weekends and public holidays.  UK delivery is free for orders above £30.00. 

UK Next Working Day Delivery

Next working day delivery is £5.95 this is dispatched the same day (Mon-Fri) if your order is received prior to 2.30pm.   Orders received after 1.30pm are dispatched the following working day.  This service does not deliver or dispatch on weekends or on public holidays.  If you have placed your order during the weekend after 2.30pm Friday your order will dispatch Monday to deliver on Tuesday. 

If your order has been placed during a weekend which also combines UK public holiday prior or after a weekend your order will dispatch the next working day. Northern Island, Channel Islands and Highlands are excluded from guaranteed next day delivery. Next working day dispatch and delivery excludes public holiday & weekends. During periods of extremely high demand next day delivery is suspended.

Love Makeup will not provide delivery to any UK Mail forwarding company/house..

International

Western Mainland Europe Zone 1

Belgium, France, Germany, Italy, Netherlands, Portugal, Ireland & Spain.

£6.50 inclusive of all items included in your order & free for orders above £50.00*. The service is a fully tracked, signed for courier service with the below approximate delivery timescale. Quoted as working days which excludes weekends and public holidays. 

Belgium 4-7 days

France 4-7 days

Germany 4-7 days

Italy 4-9 days

Netherlands 4-7 days

Ireland 4-7 days

Spain 4-7 days

Portugal 4-7 days

 

Rest of Europe

Inclusive £8.95 via International Signed Service.  The delivery time scale after the date of dispatch is 7-10 working days, this excludes weekends and public holidays.  Free for orders above £50.00* (effective for orders dispatched from 1 May 2018)

Rest of the World

Inclusive £12.50 via International Signed Service.  The delivery time scale after the date of dispatch is 7-15 working days, this excludes weekends and public holidays.  Free for orders above £50.00* (effective for orders dispatched from 1 May 2018)

Restrictions

We do not ship Kevyn Aucoin, Kryolan or Makeup Atelier Paris products outside the UK.  We are not able to ship any flammable setting sprays and spray cleaners outside the UK, this is due to CAA restrictions on flammable goods.   Due to import laws we are unable to ship cosmetic makeup items to Turkey.  We do not ship Cinema Secrets to Norway, United Arab Emirates, the Middle East, Canada, Finland, Japan, Philipines & Taiwan.

We no longer ship to the below countries:

Brazil

Malaysia

Mexico

Turkey

Brunei

Indonesia

China

USA

 

Customs

We are required by law to make a full declaration of the contents of your parcel.  Any customs import charges raised when we ship outside of the EU are the responsibility of the buyer.

Failed Delivery

Love Makeup ship promptly & have no control over third party carriers, we ship Monday - Friday excluding Uk public holidays to the above schedule.  

Last recommended ship dates for Christmas 2018 delivery

UK

Standard delivery Thursday 20 December (orders received prior to 3.00pm)

Next working day delivery Friday 21 December  (orders received prior to 1.30pm)

Tue 4 December Middle East
Fri 7 December Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)
Mon 10 December Greece, Australia, New Zealand, Russia
Fri 14 December Canada, Czech Republic, Italy, Poland
Sat 15 December Finland, Sweden
Mon 17 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg